8 Roles to Outsource to Technology

Technology has made it possible to outsource many different business operations. These operations can improve efficiency, save you money, and save you time.

Roles to Outsource to Technology

The following are eight roles that can be outsourced to technology or the people who know how to use it best.


Coding is a skill that can be outsourced. It’s also a skill that can be learned and taught to your current staff. Coding is applicable in many industries, from web development to app design and more. The first step is figuring out what exactly coding means for your business.

Is it something you need? If so, what kind of input does coding require? What do you want this person or team to produce? How will it help grow your business?

Also Read: Why Outsourced Software Testing Is a Good Choice for Your App

Human Resources

Human resources (HR) is the department responsible for all aspects of employee management and development. HR has many responsibilities, including hiring employees, doing background checks, drug testing, administering benefits, and more.

HR teams are also responsible for training new hires on company policies and procedures. Many of the tasks associated with HR teams can be outsourced to technology systems.

These can include learning management systems that track employee training, benefits administration where employees can opt-in for company benefits, and even AI systems that can narrow down your applicant pool.

Risk Management

There are many different aspects to a robust risk management plan. From firewalls to employee training to finding holes in your systems, there are many ways that technology can be used in this role.

Additionally, companies like RiskRecon can do full risk assessments to help you discover ways to reduce your risk in areas you may not have even thought about.


Manufacturing is a complex process, requiring significant investment and expertise. To successfully manage it, you need to be able to draw from a wide range of resources, from R&D to procurement and logistics.

It’s also important that manufacturing is done in an environmentally responsible way; this means implementing the latest technology, such as green furnaces that reduce emissions or water-based coatings for metal parts.

Marketing and Sales

Outsourcing your marketing and sales can help you reduce overall costs by taking advantage of teams with tremendous expertise.

There are systems that can help you find phone numbers for decision-makers, can help you track your ROI, and more.

Accounting, Payroll, and Financial Services

Outsourcing your accounting, payroll, and financial services is a great way to free up time and resources. Outsourcing these functions to technology allows you to save money without compromising the quality of service.

Leveraging services like QuickBooks and then hiring an accountant each year can streamline and simplify your processes tremendously. It can also save you big money over having a full team dedicated to finance in your company.

Legal and Compliance

Did you know that you can hire a lawyer online? And that you can have all of your interactions with them remotely? Additionally, there are many services that offer legal contracts that can help your business tremendously.

When you hire a lawyer, you are paying for expertise in the field of law. The same goes for compliance. If a company has a legal department, this means that it has people who work on legal issues—and they are specialists in those issues.

Outsourcing these tasks can save you significant amounts of money. Businesses can use technology to help with many aspects of legal and compliance, including documenting processes and contracts, managing risk assessment tools, and working with regulators.

Client Service and Customer Support

Client service and customer support are the ability to communicate and work with clients. Both client service and customer support are subsets of a larger role. Both of these roles can be outsourced to technology in different ways.

For example, there are companies that provide live chat through their websites. Some of these live chat functions are actually bots that field the most common questions. When something is too complex for the bot to handle, it gets transferred to a real person seamlessly.

Also Read: Small Business IT Support – Building a Solid Business Foundation


There are a lot of roles to outsource to technology. The most important thing is to make sure that you have the right technology and people in place in order for it to work efficiently and effectively.

Leave a Comment